Apple Discount Drugs

I called at 1:00 and they said my prescription would be ready by the time I got there. I got there at 2:00 and it wasn't ready. I waited for over an hour, watched several other customers come in and sit down next to me and wait to have their prescriptions filled. They all left before me and I just gave up. One small prescription shouldn't take over 2 hours.

The employees have gone out of their way to help me, though it does seem like communication/systems could improve. Overall no complaints though.

I stopped in this morning to get crutches for my husband who was in the ER the night prior for extreme knee injury. I was greeted by the department who handles these scripts with what can I do for you with no smile. The associate Laurie was not very friendly and was very impersonal and not very helpful. Said the script I was given by ER dr was not one they could accept and that they needed so much more information. I have worked in healthcare in all aspects for 20+ yrs I get things sometimes do not happen right away, but the attitude and lack of helpfulness was highly uncalled for. She said they would need info from AGH, I asked if she could call them while I sat here ( as most know the ER does not give patient mush info), as my husband can barely walk. She not kindly at all said “well there is no phone number on here so we can work on it Monday. Then proceeded to ask what the number was. She had 2 computers in front of her that she could have simply googled AGH phone number, as I took my phone out and looked it up within 5 secs. At this point I gave her the phone number while receiving an eye roll. Also we just got new insurance and had yet to receive the cards but advised her of the plan and how to look it up and she stated that wasn’t possible. I know it is possible as I have felt with other pharmacies. The customer service I just received was very unprofessional and if there was anywhere else to get these crutches I would gladly go elsewhere. From this point on I will not use Apple drug again!

They are extremely busy, but they handle the volume of ppl in a speedy & timely manner.

Neighborhood feel, very helpful and friendly employees. Wide range of over-the-counter medications along with a gift shop and other convenience store items. Staff helped me find medications that my husband needed after his surgery and also helped to keep costs low by not filling meds that were cheaper OTC. Would recommend.

Usually very busy but they still have very good service. Also they seem to stock everything. So when CVS doesn't have it Apple always does

I’m sitting here patiently waiting to be helped while the Apple Drug employee (Hanna) and two men sit at the desk where costumers go to pick up their medical equipment. The three of them were talking about everything except pharmacy related matters, like how many acres they own. Hanna just sat talking with them as she watched me sitting waiting for her help. This went on for well over 10 mins as I made eye contact with her several times. She just dismissed my presence completely. Eventually a very nice gentlemen, who was helping another customer when I walked in, asked if I needed help as his very pleased customers were leaving the store. He helped me and he was amazing. I shared with him my frustration with the lack of customer service from Hanna and he apologized. So if you do decide to come to this store, hopefully Hanna will acknowledge you and not ignore you like she did me. As I left the store. Hanna and the two men were still chatting. Thanks to the gentleman who helped me. He was amazing.

Great staff. Very polite and eager to answer questions help.